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  • Shipping
  • Refunds & Returns
  • Stick On Vinyl use the Royal Mail postage and Royal Mail Airmail post services.

     

    All UK orders of £27 value or under (excluding postal costs), will be sent using the Royal Mail 1st Class Post.

     

    All UK orders over £27 (excluding postal costs), will be sent using the Royal Mail Recorded (Signed for on delivery) Post.

     

    An extra charge is made at the checkout for postage to USA, Europe and the Channel Islands. And recorded/signed for delivery services to the UK. See full list of countries below.

     

    If postage is required to countries other than the UK, USA and Europe, please email your requirement using the email link in our home page and we will provide costs by return.

     

    All payments are to be in GB Pounds (£). Unless specified.

     

    UK orders only - Please allow up to 7 working days for delivery.

     

    Delivery to other countries will vary.

     

    You must not schedule application of your decals, until after you have received your order and checked all the goods for any defects or missing items.

     

    All postage methods and carriers are outside of our control and we apologise for late delivery, but can take no responsibility for any late delivery.

     

    Here at Stick On Vinyl we don't count the weekends, or public holidays, as working days. (Everyone needs a bit of time off.) So this means that if the day you pay is a weekend or public holiday it will take those number of days longer to process your order.

     

    In some circumstances it may not be possible to deliver within the above timescales, we therefore apologise in advance and request customers wait up to 25 DAYS from the date of postal notification prior to notifying Stick On Vinyl, this excludes Recorded or Special Delivery services. This allows time for any undelivered or damaged items to be returned.

     

    All orders are posted in card backed envelopes or postal tubes, this helps to stop damage while in transit. Unfortunately damage does happen, in this event return all items to us, we will inspect them and replace where necessary.

     

    European Countries - Austria, Azores, Balearic Islands, Belgium, Bulgaria, Channel Islands, Corsica, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Switzerland.

    REFUNDS

     

    Cheerfully accepted. If YOU aren't happy, then WE aren't happy!

     

    If necessary, refunds are issued upon return of merchandise in SAME condition and, when feasible, in the same packaging, utilizing same class of service.

     

    Requests for refunds must be made within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our standard products advertised on our website www.stickonvinyl.co.uk. However, we regret that we cannot accept cancellations of contracts for the purchase of any custom made items (customer specific nor customer specified). And returns shipped in their original packaging by 1st Class Recorded Post, so that we receive it within 7 working days after the day of the date that the item was delivered to you. (Refunds can not be requested nor will be made for Vinyl Samples, Vinyl Samples are offered free, there is a nominal charge of £1 made for postage and handling).

    Items that are returned more than 7 days after delivery, or are in unsellable condition, or are missing parts, will be partially refunded at the discretion of Stick On Vinyl.

     

    Please contact us to let us know to watch for your package.

     

    All transactions are protected by the Consumer Protection (Distance Selling) Regulations 2000 which you can view by clicking here.

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